Support

My Cash Pilot · Last updated 11 September 2026

My Cash Pilot is built and run by AHN's own team. Support comes from the same people.

Contact us

Email team@asianhustlenetwork.com. It reaches the team that builds and operates this system, not a ticket queue.

What to include

  • What you were trying to do, and roughly when — with your time zone.
  • For a QuickBooks problem, the intuit_tid. Every QuickBooks error on the Integrations page shows one, with a link that brings you here with it already filled in.
  • A screenshot, if something looks wrong on a page.
  • Never a password, API key or bank credential. Nobody supporting this system will ever ask for one.

QuickBooks connection problems

Check the Integrations page first — it usually says exactly what is wrong.

  • Reconnect needed — the connection expired or was disconnected from inside QuickBooks. Reconnect it; nothing already imported is lost.
  • Error — a temporary problem at Intuit or on the network. The next sync, within ten minutes, tries again on its own.
  • A feature your QuickBooks subscription does not include (bills on Simple Start, for example) is skipped, not treated as a fault, and picked up automatically if the subscription changes.

What we keep to help

Every error from a connected provider is recorded with its time, what the system was doing, the provider’s error code and — for QuickBooks — the intuit_tid. Those records contain no passwords, tokens or financial data, and they are what we use to trace a problem, or to share with Intuit’s support if it needs escalating. See the Privacy Policy.

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